*New* Empowering Hospitality IT Leadership

Designed for senior leaders within your business, this engaging workshop offers an immersive learning experience that will empower you to avoid costly IT mistakes and reap the rewards of informed decisions. Your workshop can be tailored to address your specific business needs.

Please note: there is a maximum of 10 delegates per workshop.

Personalised Experience

Participants are encouraged to share their specific pain points before the workshop, allowing us to tailor the second half of the session to address your business's unique needs with targeted consultancy.

Senior leaders with responsibilities encompassing IT in their organisations. Whether you're steering a legacy establishment or leading a tech-forward venture, this workshop equips you with the insights to drive strategic IT decisions and future-proof your business.

• Demystify IT terms and IT processes.
• Make informed choices about IT investments, governance, and strategies that will shape your organisation's future.
• Equip yourself to ask insightful questions and challenge vendors.
• Understand the scope and importance of IT, including infrastructure and architecture.
• Comprehend different IT roles and optimise collaboration.
• Foster an understanding of IT's impact on business strategy and competitive advantage.
• Harness the power of IT to enhance guest experiences, streamline operations, and drive revenue growth.
• Ensure effective governance and risk management of IT initiatives.

Avoid Costly IT Mistakes & Reap The Rewards of Informed Decisions

Making the wrong IT decisions can lead to significant financial losses and operational disruptions. However, selecting the right system can bring substantial benefits. For instance, hotels that switch to a revenue management system (RMS) generally experience a RevPAR (Revenue Per Available Room) increase of up to 20%. Additionally, such systems can streamline and automate manual workflows, saving between 20 to 40 hours per month. 

Learn From The Experts

Michael Heyward, Head of HOSPA Professional Development

Fergus Boyd, CIO100. Ex BA.com, Virgin Atlantic, YOTEL, Red Carnation Hotels, Village Hotels, Soho House Group.

Presented by HOSPA Professional Development Proudly Sponsored by Siemlus

Embark on a transformative learning experience with our exclusive workshop, designed for senior leaders navigating the dynamic landscape of hospitality technology. We are delighted to announce Siemlus as the exclusive sponsor of this visionary course.

About Siemlus

As a leader in Service Integration & Management (SIAM), Siemlus brings a wealth of expertise in transforming the technology infrastructure of the hospitality industry.

The “Plumbing”

Future-proofing your enterprise and avoiding expensive mistakes

• The Hospitality IT Stack and Key System Roles.
• IT Architecture for Business Success.
• IT Infrastructure Components: The Importance of the "Plumbing“.
• IT Security Essentials.
• Networking Fundamentals: The Ubiquity of IP.
• Wi-Fi as a Guest Imperative.

Commercial IT

Maximising ROI, strategic decision-making and enhancing commercial processes

• Evaluating the build vs. buy decision in IT systems implementation.
• Understanding the implications of cloud-based solutions versus on-premises infrastructure.
• Differentiating between payment partners such as gateway providers and merchant acquirers.
• Effective IT benchmarking techniques to determine optimal cost allocations.
• Considering your options: weighing the pros and cons of leveraging external IT. services.

People, Organisation, and Process

Peeking under the hood: unravelling the mechanics and what to anticipate

• Examining various IT roles, including CIO, CTO, BA, PM, Infrastructure, Engineering, Testing, and Support.
• Crafting effective Requests for Proposal (RFP) and asking essential IT-related questions.
• Understanding the differences between Waterfall and Agile processes, along with their respective advantages and disadvantages.

The Future Of IT

Staying focused and filtering out the noise

• Introduction to APIs (Application Programming Interfaces) and their significance in enabling seamless integration and data exchange.
• Embracing Digital Transformation beyond mobile apps and websites.
• RPA, Robotic Process Automation, contributing to improved ROI and better strategic decision-making in commercial IT.
• Navigating emerging technologies such as Web3, NFT, AR/VR, crypto, cloud, and generative AI, and understanding their relevance for the hospitality industry.