COURSE QUESTIONS

Q. Is the course all online?

Yes, you will have access to the learning platform that has the learning material. The textbooks are eBooks and access will be sent to you. The examination is also online.

Q. Can I study at my own pace?

Yes, you can. However, assessments have due dates that help you keep on track. The examinations will be held in the middle of January or July depending on your intake.

Q. Who is there to help me with the course?

You have an industry expert as your tutor. They are there to answer your questions or to explain any concepts that you need further explanations for. Your tutor is there to support you.

Q. How much time per week do I need to set aside for study?

You will need about 5 to 7 hours per week to complete the course.

Q. Do I need time off work to do the course?

When you do your studies is up to you and your manager. The only time that you will need time from work is on the day of your examination in mid-January or July.

Q. How long does it take to complete each course?

Each course takes approximately 5 months to complete with enrolment in March and September of each year.

Q. What happens if I cannot meet an assignment deadline?

If you think you do not have sufficient time to complete your assignment on time, contact the Course Tutor so that a new submission date can be agreed upon. This is at the discretion of your tutor.

Q. Who recognises the Hospitality Finance Management Courses?

The Hospitality Finance Management programme is recognised throughout the hospitality industry and completion of the full programme (the Foundation Certificate, the Professional Certificate and the Professional Diploma) provides exemptions from two papers on the Chartered Institute of Management Accountants (CIMA) Certificate in Business Accounting.

Q. Are the HOSPA courses endorsed by the industry?

All our courses are endorsed by the Institute of Hospitality, demonstrating that they adhere to good practise standards in training and training delivery, are relevant to the needs of the industry and meet a wide range of essential criteria relating to quality standards and quality learning outcomes.

Q. Can I get an exception for the Foundation Certificate?

If you have several years’ experience or prior qualifications in Revenue, Finance or Asset Management, then you may be eligible for an exception for our Foundation Certificates. We ask you to register and complete an Exception Assessment to demonstrate your current knowledge. Then we will arrange a meeting with you to discuss the next steps:

Click here for the Revenue Management exception assessment

Click here for the Hospitality Finance Management exception assessment

Click here for the Asset Management exception assessment

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PAYMENT QUESTIONS

Q. Do I need to pay before starting the courses?

Yes as the payment is part of the enrolment process. If there is any difficulty, please contact our Programme Coordinator, Emily, on education@hospa.org.

Q. How can I pay for the course?

You can pay by credit card or bank transfer. Details will be found on your invoice.

Q. What is your cancellation policy?

All payments must be received before a course commences. Notification of cancellation needs to be received a week before the commencement of the course for a full refund. Refunds cannot be made once a course commences.

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ADMINISTRATION QUESTIONS

Q. What if I need to take a break in my studies?

Contact your tutor and they have several options to help you. If you are unable to complete the course due to unforeseen circumstances, then you can defer to a new cohort start date. All assessments grades achieved to date will be held for you. There is a deferral fee of £125+VAT to cover textbooks and admin costs.

Q. Do you have late enrolments?

Yes, enrolment will be open till the end of March or the end of September. It will mean that you will need to do extra hours for the first module but it is a reasonable workload.

Q. Do you celebrate Learners achievements?

Yes, each year we hold an awards ceremony we’re the learners with the top marks will be given an award for each course. There is also the Tutor award.

Q. Now that I enrolled, how do I get access to the learning platform?

In the week before the course starts, you will receive a Welcome email with the name of your Tutor and log on details.

Q. How do I get certified HOSPA member status?

On successful completion of all 3 levels of a programme of study, you will be awarded Certified Associate membership status of HOSPA and will be able to use the letters AHOSPA Cert after your name.

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CONTACT DETAILS

Q. How do I find more information about HOSPA Professional Development?

For more information about learning with HOSPA please email us at: education@hospa.org

Q. Where can I find more information about corporate enquiries or bulk discounts?

For more information about our corporate enquiries please contact Michael at: michael.heyward@hospa.org

Q. If I have a query about an admin related topic who should I contact?

For any administration enquiries please contact Emily at: education@hospa.org

Q. How do I become a HOSPA member?

For more information about HOSPA Membership & Events please contact: hopsa@hospa.org

HOSPA Membership & Events Office

Uplands Cottage Grayswood Road Haslemere Surrey GU27 2BS

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Terms & Conditions

1.0 Overview

1.1 Introduction.

This document sets out the terms and conditions which will govern the contractual relationship or agreement ("Agreement") between you ("you", "your" or "Buyer") and the Hospitality Professionals Association ("HOSPA" or "we", "our" or "us") which you will be deemed to have agreed to be bound by when visiting, using or buying from our " Hospitality Professionals Association" website (the "Website"). We strongly recommend that you read and understand this Agreement, and in any event by continuing to purchase from our Website you will be bound by this Agreement.

1.2 Modification.

If we decide to amend, alter or otherwise change the terms of the Agreement, we shall notify you by posting a revised version of the Agreement on the Website and which shall automatically take effect and replace the terms of the Agreement upon the later of (a) your next use of the Website; or (b) seven days after it is posted on the Website. Your continued use of the Website will constitute your acceptance of the revised Agreement. If you do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Website.

1.3 About Us.

The Hospitality Professionals Association helps hospitality’s Finance, Revenue, Asset Management and IT professionals develop their careers and network, as well as keep up-to-date with industry trends and development. Our registered address is: HOSPA, Uplands Cottage, Grayswood Road, Haslemere, Surrey, GU27 2BS, United Kingdom The contact address for Professional Development is: Richmond House, Walker Road, Stevenage, SG1 3QP, United Kingdom Tel.: +44 (0) 7971 960 413 E-Mail: education@hospa.org Please note that all Professional Development support enquiries should be addressed in writing to our email address.

2.0 Registration

2.1 Registration.

Registration is required to be enrolled on an Education and Training Programme. You may register with us by providing your real name, address, phone number, email address, company and job title. Please refer to our Privacy Policy on our website for more details on how we protect your information.

3.0 Payment

3.1 Payment of Fees.

All payments must be received before the course commences unless an agreement has been reached between you and the Hospitality Professionals Association. 100% full payment must be received and verified by us to guarantee that a service purchase transaction has occurred. Accepted forms of payment include credit cards, debit cards and bank transfers. All payments will be taken in GBP. Examination fees for UK-based examinations are included in the course cost but exam fees for Learners based overseas are to be borne by the Learner. These fees include venue, invigilator and courier costs.

3.2 Pricing.

Prices may change at any time. Only when you have completed a transaction in accordance with clause 3.1 is that transaction concluded at that price.

3.3 VAT.

Product prices displayed on our Website are exclusive of VAT unless otherwise stated.

3.4 Confirmation.

A confirmation email receipt will be issued upon placing your order. If you do not receive a confirmation email, do not assume your order has not gone through; instead please contact education@hospa.org to request another confirmation email. If you have not received an order confirmation email, it is your responsibility to contact our offices to verify your purchase before making another purchase.

4.0 Membership

4.1 Membership Status.

By enrolling on an Education and Training Programme, you become an Ordinary Student member of the Hospitality Professionals Association for the duration of your studies.

4.2 Declaration.

By agreeing to the Terms and Conditions you certify that the statements contained in the application are true. You agree that in the event of your election to any membership grade, you will be governed by the Articles of the Hospitality Professionals Association and you will advance the objectives of the Institute as far as lies in your power.

4.3 Username and Password.

You may need a username and password to access certain areas of the Website. You are responsible for maintaining the security of your username and password and you are responsible for any action taken under your username or password. We take reasonable steps to ensure the security of your information on our systems.

5.0 Completion of Studies

5.1 Successful Completion.

To successfully complete a course of the Education and Training Programmes, the student must submit all coursework assignments and sit all exams to the satisfaction of the Examination Board.

6.0 Electronic Privacy

6.1 Data Handling.

The Hospitality Professionals Association will hold your personal data on a computer database. This information may be accessed, reviewed and used by the Hospitality Professionals Association for administrative purposes and for informing you of membership offers, services and news. Follow the link to view our Privacy Policy.

6.2 Email Communication.

By enrolling for a course, you become a member for the duration of your studies (usually 5 months) and agree to receive emails from the Hospitality Professionals Association relating to activities and benefits provided by HOSPA until and unless you opt-out of receiving a specific category of emails. Detailed below are examples of the type of emails you may receive from the Hospitality Professionals Association:

• Information about your membership, benefits and subscription
• Monthly e-Newsletter
• Event information organised by HOSPA and its partners
• Membership offers and marketing material
• Other general information that we think is beneficial to you
• All communication from the Hospitality Professionals Association contains an option to opt-out of receiving further emails in the specified category.
• Your email address will not be passed on to third parties for commercial use.

6.3 Member.

Online Networking. By becoming a member, you agree to be added to the members’ area of the HOSPA website. This is an online portal that allows members to access online resources and services. Only the following information will be made available within a member profile: Name Email address Postal and invoice address Company information Job Title Members can opt-out of being added to the members’ area of the HOSPA website at any time. Members that opt-out will no longer have access to members-only resources on the HOSPA website.

7.0 Online Classroom

7.1 Access to the Online Classroom.

When enrolled on an Education and Training Programme, students have access to the Online Classroom and its forums and resources for the duration of your studies.

7.2 Username and Password.

You will require a username and password to access certain areas of the Online Classroom Website. You are responsible for maintaining the security of your username and password and you are responsible for any action taken under your username or password. We take reasonable steps to ensure the security of your information on our systems.

7.3 Online Classroom Rules.

The Hospitality Professionals Association has rules regarding the content of postings on our Online Classroom. HOSPA reserves the right to remove any postings that breach these rules. The rules may change from time to time and you are advised to refer to them regularly. The Rules are:

• Everyone should try to participate
• No one person should dominate the discussion, including the tutor
• It is ok to disagree with another member’s point of view
• All ideas and contributions will be accepted and discussed with respect
• All contributions are valid but we should expect to be challenged on our views
• Meaningful message titles should be used for discussions to help everyone find messages
• Messages should be restricted to one screen size
• Keep messages focused on one key idea
• Don’t lurk without posting a message. Try to contribute to the discussions or at least post to say that you are reading the debate.
• We may remove any comment that contains content or links to a site that, in our opinion, is defamatory, illegal or objectionable or will bring HOSPA into disrepute. You will indemnify us from and against any claims or liability arising from content or links contained in your comments.

8.0 Liability and Indemnification

8.1 Liability.

We accept liability for any losses you suffer only up to a maximum amount of the value of the product plus any VAT which you have paid in respect of any transaction. We will not be responsible for any indirect losses including consequential, exemplary, special or punitive damages, including lost opportunities or loss of profits even if we have been advised of the possibility of such damages.

9.0 Cancellation

9.1 Termination of Enrolment.

In the event of wishing to terminate your enrolment on one of HOSPA’s Education and Training Programmes, you will submit your resignation in writing to the Hospitality Professionals Association. Refunds cannot be made once a course commences. On termination of your enrolment, we will delete your “User Profile” on our website and remove you from our mailing list. We will archive your account information in our database to ensure you do not have to provide your details again if you decide to re-join. However, if you discontinue your studies, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, or as required by law.

9.2 Deferral of Studies.

If a student defers after commencing a course and receiving course materials, a £125 ex VAT deferral fee is payable on re-commencement of the course.

10.0 Warranties

10.1 True Information.

You represent and warrant that the information you have submitted to us in your registration is true, accurate and complete. You agree not to use false names or addresses, or any other false information, in using the Website.

10.2 Legal Compliance.

You represent and warrant that during any interaction with the Website you will comply with all applicable local, regional, national and international laws. You also represent and warrant that you are 18 or over and therefore able to enter into legally binding contracts.

11.0 Information

11.1 Copyright.

The content and software on this site is the property of the Hospitality Professionals Association and/or its suppliers and is fully protected by the UK and international worldwide trademark and copyright law. You may visit the Website and make a copy of pages on this Website for your personal non-commercial use only. You may not without our permission reproduce, edit, publish or transmit any of the contents of this Website.

12.0 Other Terms

12.1 Jurisdiction.

This Agreement is governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English Courts.

12.2 Notices.

Except as expressly stated otherwise, all notices should be sent to the Hospitality Professionals Association, Richmond House, Walker Road, Stevenage, SG1 3QP, United Kingdom. Except as expressly stated otherwise, all notices to you shall be sent to the email address you provided to us during the registration process. Such notice shall be deemed as given one business day after the email is sent.