Module 4 - Performance Measurement and Evaluating Results

Our industry-leading experts have developed this introductory revenue management course to offer a broad understanding of revenue management to a wide range of hospitality professionals. The Institute of Hospitality has endorsed this ever-popular course. Your learning will be at your own pace, enabling you to balance your professional development with other commitments. 

The Foundation Certificate covers:

• Understanding supply and demand.
• Establishing prices & analysing demand.
• Applying the Price Value Matrix.
• Managing inventory, price & distribution.
• Performance measurement and evaluation of results.
• Real-life, practical case studies and examples.

Please see Detailed Syllabus for Module 4 content.

 Learn from home at your own pace.

 Online support from our industry-leading experts.

 Structured learning with regular assessments and progress feedback.

 Opportunity to collaborate with other learners in our online learning space.

 Free HOSPA membership.
 Discounted access to HOSPACE.

 Discounted access to the annual HOSPA learner awards.

 Textbook: Revenue Management for the Hospitality Industry.

INCLUDES ONLINE ACCESS TO THE JOURNAL OF REVENUE AND PRICING MANAGEMENT

Module 4 – Performance Management & Evaluating Results

• The purpose and key components of management reports
• The benefits and common problems of performance measurement
• Internal and external KPI’s and their use within the hotel industry
• ‘Market Share’ and ‘Fair Market Share’
• Ratios and variances in order to measure performance
• Cost behaviour and implications for profitability
• The use of spreadsheets for analysis purposes

 Duration: One Month
 Format: Online / Tutor-Led
 Pace: 4-5 Hours per week
 Experience: Entry
 Intake: All year round

• Reservations teams, Room Division Managers, and Sales Managers.
• Hospitality professionals new to Revenue Management, looking to explore the fundamentals.